Our experienced and professional pension administration team provides services to over 400 clients comprising over 665,500 members; covering defined contribution (DC), defined benefit (DB), hybrid, Career Average Related Earnings (CARE), open, closed and those transferring to the Pension Protection Fund (PPF).

Our administration services are provided by dedicated client teams supported by our specialist groups covering systems, accounts, projects and communications. Our staff work extremely collaboratively, with all our offices using the same systems and procedures to make things seamless and straightforward for our clients.

We recognise that different clients will require different levels of support from us, which is why our approach is bespoke and flexible to meet your requirements.

  • Membership record keeping
  • Benefit calculations and payments, including electronic payments
  • All regulatory reporting
  • Full cash and accounting services, including drafting the annual report and accounts and pooled banking facilities
  • Pensioner payroll
  • Member helplines
  • Member tracing and pensioner existence 
  • Guaranteed Minimum Pension (GMP) projects
  • Data audits and cleansing
  • Pensions dashboards preparation
  • Journey to endgame

As insurers get busier, they’re looking carefully at the level of preparation work that schemes have carried out and they are keen to engage with schemes that can demonstrate the necessary level of commitment to a transaction. Demonstrating to the risk transfer provider that your scheme’s membership data is of high quality will help your scheme to stand out in a crowded market, and secure competitive pricing on your transaction.

We’re experts in supporting trustees and scheme sponsors on their scheme’s data journey. We understand the steps required to prepare the scheme for a transaction. We can undertake all aspects of the data preparation work – this can be included alongside other BW services or on a standalone project basis.  

Our services include: 

  • Data gap analysis with comprehensive reporting and tailored recommendations, targeting best insurer pricing;
  • All aspects of data cleanse work and planning to meet your transaction objectives;
  • Targeted benefit audit;
  • Data verification exercise to check data with members;
  • Obtaining marital status and contingent spouse data;
  • Member tracing and mortality screening.

Review the full PDF for more detail on how to get your scheme's data buyout ready. 

We’re one of the four members of the Pension Protection Fund’s (PPF) Specialist Administration and Actuarial Services Panel. We provide administration to schemes entering a PPF assessment period and prepare them for transfer to the PPF. Our services include:

  • Member helpline to support members after the insolvency of their employer
  • Pensioner payroll, ensuring continuity of service at the point of insolvency
  • Member calculations in line with PPF legislation
  • Member announcements and bespoke communications
  • Data verification with members
  • Data audit and rectification
  • Benefit audit and rectification
  • Member tracing and pensioner existence
  • Preparation of valuation data and scheme accounts
  • Transfer of underfunded schemes to the PPF
  • Comprehensive preparation for buyout for schemes that are funded above PPF levels

We also carry the PPF Trustmark. This is in recognition of our collaborative work with the PPF and specialist knowledge. It reassures members and other scheme stakeholders of our commitment to delivering the high standards expected by the PPF.

"BW continues to provide a high quality service; working together as one team provides a tailored approach suited to the needs of our scheme and our members."
Mark Taylor Trustee Executive, BESTrustees, Mannesmann

Existing scheme member query?

If you are a pension scheme member and have a query please contact our Pension Administration Services team.

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Insight

Our online dashboard for trustees, Insight is designed to make your pension scheme analytics available to you, presented in a clear way that allows instant analysis.

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PASA accreditation

Our team holds a gold standard accreditation from PASA for our high quality of pension administration, last completed in March 2024. 

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AAF report

Our latest report covering internal controls in our pension administration area can be accessed from the link below.

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