Investor in Customers Gold award for third time running

"To achieve this top award is particularly impressive as it comes during a pandemic period when many businesses have struggled to maintain their service standards"

Sandy Bryson, Director of Investor in Customers, said: “I’m thrilled that Barnett Waddingham has achieved Investor in Customers’ Customer Experience Gold award for a third time running for pension consultancy and administration services.

"Investor in Customers’ unique, robust and independent assessment has clearly demonstrated that Barnett Waddingham truly puts both its clients and its staff at the heart of their business.

“To achieve this top award is particularly impressive as it comes during a pandemic period when many businesses have struggled to maintain their service standards. In fact, 98% of Barnett Waddingham clients said service levels had been the same or better while working remotely compared to before Covid-19.

“The overall score puts Barnett Waddingham in the top 15% of IIC client scores and their client Net Promoter Score of +62% is also a superb result.

“These really are amazing achievements by the whole business and it clearly demonstrates that Barnett Waddingham truly puts both its clients and its staff at the heart of their business.”

What our clients say

“I have dealt with BW for 20 plus years and have never had cause for concern on any issues. I feel they are part of our team who play an extremely important role as well as I can imagine.”
David White, Chair of Trustees, Wyko Group Retirement Benefit Scheme

“BW have provided us with excellent service over very many years.”
Robin Smith, Trustee, UTC Pension Trust

“We have found their advice to be much clearer and relevant than our previous actuaries. I am particularly impressed with the toolkit that allowed us to measure the implications of risk assessments and decisions in real time which has given us a range of options we have not had before.”
David Logan, Trustee, Faculty of Advocates

“As a trustee I have experience of working with 2 other advisors and BW definitely offer improved service and meet the needs.”
Nigel West, Trustee, Milliken Industrials Pension Plan

“I have always found the company to behave with complete thought for its clients.”
Roy Kitchen, Trustee, Southco UK Pension Scheme

“Strong professional services delivered by good and dedicated people.”
Allan Spencer, Director of Finance, University of Sussex Pension & Assurance Scheme Trustee Ltd

“It gives relevant information in a format that a mixed board with varying degrees of experience can relate to and make relevant decisions on.”
David Logan, Trustee, Faculty of Advocates

"The high level of service we received before Covid-19 has continued to be met with no changes in level of service."

Andrew Vaughan, Senior Partner at Barnett Waddingham, said: “Achieving the IIC gold award for the third time running is a tremendous achievement and a real testament to the hard work and dedication of our staff in delivering to our clients.

"Our reputation as an independent partnership that has integrity at its core is reflected in this IIC Gold accreditation."

“As an organisation we have the ability to think freely and provide tailored solutions for all our clients as we go beyond the expected and deliver creative ideas which are turned into practical results. Our core values, attitude and people truly are the driving force behind our ongoing success as a business.

“Our reputation as an independent partnership that has integrity at its core is reflected in this IIC Gold accreditation. We will never compromise on quality and are passionate in delivering value to every client – that is what sets us apart.

“As gratifying as it is to receive this award, it doesn’t stop here, we will continue to do the right thing and develop unique services and advice on our journey to further improve our services and continue building on this success. We will review the detailed feedback from the survey to find new ways to raise the bar of client service ever higher.”